Tuesday, September 30, 2008
What happens if you fall sick and are one of 47 million people in America without health insurance? “Critical Condition” by Roger Weisberg (“Waging a Living,” P.O.V. 2006) puts a human face on the nation’s growing health care crisis by capturing the harrowing struggles of four critically ill Americans who discover that being uninsured can cost them their jobs, health, home, savings, even their lives. Filmed in vérité style, “Critical Condition” offers a moving and invaluable exposé at a time when the nation is debating how to extend health insurance to all Americans.
Roger Weisberg's Critical Condition is a powerful, eye-opening look at the health care crisis in America. In an election season when health care reform has become one of the nation's most hotly debated issues, Critical Condition lays out the human consequences of an increasingly expensive and inaccessible system. Using the same cinema verite style he employed with Waging a Living (P.O.V., 2006), Weisberg allows ordinary hard-working Americans to tell their harrowing stories of battling critical illnesses without health insurance.
The four people profiled in Critical Condition live in places as diverse as Los Angeles; Austin, Texas; and Bethlehem, Penn., but they face distressingly similar obstacles to surviving without health insurance. It is through their eyes and words that we are taken through the gaping holes in the health care system, where care is often delayed or denied. Ultimately, the unforgettable subjects of Critical Condition discover that being uninsured can cost them their jobs, health, homes, savings, and even their lives.
Critical Condition dramatizes how health care is rationed based on ability to pay. "It's your money or your life," says one of the film's subjects, who courageously lays bare the uncounted cost in pain and suffering that is borne by millions of uninsured Americans
As the film illustrates, the country spends over $2 trillion a year — over $6,000 per person — on health care, yet is the only major industrial nation without universal coverage. Forty-seven million Americans live without health insurance, and 80 percent of them are from working families who either cannot afford insurance premiums or lose their insurance exactly when they need it most: when they fall ill and can no longer work.
Despite spending 50 percent more on health care than any other country in the world, America ranks 15th in preventable death, 24th in life expectancy, and 28th in infant mortality. The struggles of the four families profiled in Critical Condition put a human face on just what these statistics really mean for ordinary Americans.
The McCain/Palin camp has reiterated their support for children with special needs since Governor Palin's awareness has been raised with the birth of her son Trig. However, as always, the programs only focus on children and do not extend past the age of 21. They are then left with minimal support until the age of 65 when government programs become available once again.
Tuesday, September 23, 2008
As I'm writing this, it has occurred to me that this little plastic clip is a perfect metaphor for the problems with the healthcare system: the big things get taken care of pretty well, it's the little things that cause the most grief and can shift the balance against you. We are managing as well as we can as each of these little things show up on our health doorstep. It's a team effort and among all the tools at our disposal, patience and humor are the most powerful. So, we'll continue to wait for the clip and laugh at the absurdity of it all as we just continue to breathe.
Saturday, September 20, 2008
Charles Todd Lee spent a lifetime going backstage at concerts, following politicians on the campaign trail and capturing iconic shots of everyone from Martin Luther King Jr. to Mick Jagger to Mickey Mantle. Today, he enjoys such freedom only in his dreams.
The 67-year-old photographer has been confined to a nursing home for five years, the victim of a stroke that paralyzed his left side. And he's angry."Most of the people come here to die, so you want to die," he said. "It is a prison. I can't escape it.
The article ends with a quote from John Boyd, 50, (who) has been in a nursing home for the last nine years. He hates them. He became a quadriplegic 36 years ago when he fell off a wall and broke his neck.
"I can't choose what meal I want, I can't have a visitor after 8 o'clock — it's just like a prison without bars," he said. "People are making decisions for and about me that don't even know me or even care about me. All they care about is the money they're getting for me."Since our journey through the American healthcare system began last February, articles like these tend to catch my attention. The stories from patients like Mr. Lee or Mr. Boyd illustrate the limited options available to people who, like Keith, still have a lot of life left to live but, because of their disability are relegated to institutions just because that's the only option Medicaid dollars will pay for at this time.
This is a shameful state of affairs. As a country we are warehousing people who are willing and able to contribute but are prevented from doing so because of the powerful institutional/nursing home lobby that has heavily invested in maintaining the status quo and the short-sighted politicians who enjoy the benefits of that status quo.
What will it take to bring Mr. Lee, Mr. Boyd and others back into their community? Well, in the state of Florida, they've filed a federal lawsuit seeking class-action status on behalf of 8,500 institutionalized Floridians based on the premise that the state is illegally forcing them to live in nursing homes when they should be able to live where they choose. Should they be successful, not only will these patients be free to create independent lives, but they will also be setting a precedent for other states to follow. You can be sure we'll be keeping a close eye on this case.
While there is no guarantee that Texas will follow anybody's lead, it gives us a bit more hope that we're not alone on this journey and that the critical mass needed for institutional change is growing. Stay tuned.
Wednesday, September 17, 2008
If you are physically disabled, have serious medical issues, or love someone with a physical disability or serious medical issues, I would encourage you to read this article prior to casting your ballot for President on November 4, 2008.
Tuesday, September 16, 2008
You get a sense of Dr. House's joie de vivre in the article, please click here to read the whole thing.
By Chris Taylor
Despite his wheelchair, and often because of it, Dr. Glen House has always enjoyed doing what he isn't supposed to. Take the time he persuaded his neighbor in Colorado Springs, J.W. Roth, to join him on vacation in the ice fields of Taku, Alaska. The trip entailed flying to a remote lodge in a tiny ski plane that was ill-equipped for disabled passengers: Boarding was via a rope ladder. "They said no wheelchairs," Roth recalls. "So we signed up."
That 2006 trip was a turning point for House and Roth. The boarding process was dicey: Roth gave House a fireman's lift up the plane's ladder, which dangled over the ice. "If I go down, you're going with me," House snarled on the way up. But later the pair sat in the Taku lodge, wondering how they might bring such exhilarating experiences to other disabled people. "They're sick of doctors," House told Roth. "They want to know how to live forward with their conditions."
That chat led to this year's launch of Disaboom.com, a fast-growing social network aimed at the 50 million Americans with disabilities and their caregivers. In a time of social-network fatigue, as Facebook and MySpace have spawned hundreds of bland imitators, Denver-based Disaboom is unique. It focuses on a large, untapped audience eager to get answers and make connections, and one that advertisers had previously been unable to reach.
Like the entrepreneurs in the stories that follow, House demonstrates that disabilities are no obstacle in the brave new world of technology. If anything, the determination they engender provides a clear business advantage. According to the U.S. Census Bureau, the percentage of self-employed Americans with disabilities has grown from 12% to 15% since the dawn of the Web. For the rest of us, the figure has stayed static at 8%. Your next competitor may just zoom past you in a wheelchair.
So, how does Texas stack up? Not very well at all. Texas is currently ranked 48th out of 50 states and scores extremely low in both eligibility and scope of services (followed only by Mississippi and Idaho). Here are some highlights. The entire report can be viewed here.
- Total Score: 335.5 out of 1000
Rank: 48 out of 50
- Placing in the bottom 10 in two categories, including the one with the heaviest weight, Texas ranks a poor 48th overall. In fact, it is the only state that places consistently at the bottom, all its category-specific ranks ranging within 10 ranks. Unlike other states that have made a policy decision to cover more persons for fewer services, or vice-versa, Texas ranks extremely low in both eligibility and scope of services.
- With respect to eligibility, Texas tends to adhere closely to the minimum Federal Poverty Levels, for which it earns no points since the mandatory minimums leave many who cannot afford private health insurance without healthcare. This poor showing in eligibility in Texas means that large numbers of people are excluded from Medicaid just because of where they happen to live, and they would be covered in a state with more lenient eligibility criteria.
In this election year, politicians constantly chatter about lower taxes, smaller government and putting everyone to work. Here in reality, I hear people complain all the time about the people who 'live off the government' and, to be fair, there are people who fit that profile. However, the majority of U.S. citizens want to be productive and contribute. They'd be happy to pay taxes if it affords them a quality of life that makes them feel like a whole American citizen. Many years ago, Martin Luther King called for people to be measured by "...the content of their character, not the color of their skin," it's now time for those civil rights to be extended to people with disabilities who want the chance to be full economic citizens, rather than be relegated to a place at the bottom of an economic ladder that they cannot currently climb. There are ways to help them up the ladder, one of which is the Community Choice Act. With the socioeconomic map of the United States shifting under the pressure of institutional failures, it is imperative that we create opportunity for all citizens. We cannot risk leaving anyone in the Dead Zone.
Sunday, September 14, 2008
Not only is this a tangible measurement of how much better Keith is healing at home rather than in some institution, but also how the system can work once you identify the problem. In this case, the same day that I told the person in Keith's primary doctor's office my theory that we were just being paper shuffled around until the doctors could merge and deny service, we got the appointment. Coincidence? Probably. But it felt like I had somehow broken a spell by naming the wrong. (Okay, maybe I spent a bit too much time in Middle Earth as a kid, lol). Without a doubt, if we had not persisted, demanded and questioned we would not have had the appointment. How many people cannot do that for themselves? Too many.
As we've been on this healing journey, we have gotten a lot of agreement from folks about the broken system. This message is not just from patients, but from doctors, nurses, respiratory therapists, institutional health providers, home healthcare workers and just about everybody who has crossed our path. While in some ways it's comforting to know that we are not alone in our experience, it's also overwhelming to realize that the brokenness of the system is so accepted by all. The weight these healthworkers carry trying to hold it together is now breaking them. Perhaps patients are being sent home with ever more complicated medical routines to give them a better chance at healing. Certainly Keith has experienced exponential improvement at home.
So, should the broken system just be accepted as 'the way it is'? No. Can one person make a difference? Absolutely. It could be one person listening to a healthcare worker discuss her passion for patient care so that she is reinvigorated for one more day. Or the person who finds and connects with the individuals in the institutions. Or building community around solutions. Most importantly as long as one person continues to hold the vision of a strong, vital healthcare system, then we all have the chance of experiencing that truth. I have often been branded an idealist and, as my friends will attest, one of those individuals who actually holds those kinds of visions. So, when you're feeling overwhelmed with the broken system, uncaring healthcare workers and other uninspired participants in the healthcare world, just know that I'm your designated idealist holding a vision of a system that works.
Monday, September 8, 2008
Mary Matthiesen, director of Conversations for Life, “Teaching Healthcare & The Public How to Talk About What Matters Most”, forwarded my friend Maggie Duval an on-the-fly message from “barefoot doctor” Michael A. Kaiser in New Orleans (from Sept 4th). Borrowing a shared computer running an aircard (no Internet access, and due to lack of power/resources), this is a front line report about aftermath of Gustav on LSU health care facilities in Baton Rouge, Houma an NO. Please forward at will…
Just a brief, or maybe not so brief, update.
Larry in New Orleans. Quarter apt with power and he’s staying there. 8002 Cohn, not easy to identify damage (broken windows, water leaking, trees through roof), but no power.
Here… Mike and Victor without power. The admin of HCSD [Health Care Services Division - LSU Baton Rouge] remains working out of our day surgical hospital, which is operating on generator power. That means, there are some lights, and anything that needs electricity must be plugged into a red plug, designed for critical life support systems. Therefore, there are many red plugs in some places and very few in others. That means you need a flashlight to use the bathroom at all times or to enter a patient room (where we sleep) after dark. We’ve become very good at using the few red plugs for multiple purposes from charging blackberries to running the microwave to setting up our twice/day videoconference with all our hospitals.
Like Katrina, I’m struggling for an analogy in American History.
Before the storm we fully evacuated three hospitals and mostly two others. Then after the storm (with no gas and with communication failing) we moved just about everyone back and evacuated fully a fourth hospital.
Where has this been done before?
Of our 7 hospitals…two remain closed. EKL [Earl K. Long], here in Baton Rouge is still without power. When power finally got back to the hospital, key switches were so hot and damp that the power arced and blew shit up. Estimates for repairs range from “by tonight” to 6-8 weeks. Nothing, NOTHING, happens faster than the estimates or anywhere near the early estimates.
I’m thinking a month.
Chabert in Houma essentially took a direct hit. We are still figuring out all the damage, but replacement of all the elevators alone are estimated to take 8-12 weeks. (See comments above about time estimates).
It’s impossible to accept that we will be starting a new round of FEMA negotiations and interim solutions for healthcare. We are still negotiating with FEMA and revising interim solutions in NO three years after Katrina.
In Houma, we are already working towards a military supplied facility (DMAT-have no idea what the letters stand for) to be located in an empty grocery store.
Some of the Gustav vs Katrina differences are huge, (for example one hospital vs all impacted this time) but some are so similar. No matter how much thinking and money we’ve put into improving communication (and lots of money has been spent with clear measurable benefits), communication remains a barrier. We are running the hospital system mostly off laptops with aircards as we have no real internet access. Most cell phones are useless (I have a voice mail from at least 48 hrs ago that I cannot connect and listen to). And again, in the United States of America, lack of fuel is significantly hampering our efforts. An example, a huge truck delivering medicines ran out of gas and sat on the side of the road, while we figured out how to get him fuel. I would go tomorrow to Houma and see for myself the condition of the hospital, but I’m not sure where and how long it would take to get gas.
Another, example, I spoke to Mike Sanders last night:
Mike S: I stopped for gas on the way home tonight. (He hadn’t been “home” for a week)
Me: How long did it take?
Him: Oh, it wasn’t bad at all. I only had to wait an hour.
Hmmmm. I haven’t seen or heard three minutes of the Republican convention (did hear three very funny minutes of Dave Letterman making fun of our new VP candidate), but I know the response was better, but Federal help was and is mostly missing. If we had to rely on the Federal government instead of our own planning, patients would have died in both Houma and Baton Rouge in our hospitals. And when the real story of the medical evacuation of NO comes out (I know only pieces), there are definitely deaths that resulted from Federal government incompetence and inability to deliver what they planned and promised. Geaux Obama!
(The above paragraph morphed out of control. I started to write about the lack of media attention, once “the story” of the levees breaking in NO again didn’t pan out.)
OK… other folks are waking up so I need to pass on this computer with its air card to others. I’ll go take a shower (still cold) and start another day. For those of you who believe in the concept of “barefoot doctors”, I do everything in bare feet, which I truly believe keeps me grounded.
Thanks for all the e-mails to me, and all the calls and e-mail to family and friends to check-in how I did and am doing.
Feel free to forward this on. I’m hoping that this e-mail alone leads to more Obama votes in November,
As the national election approaches and it becomes clear that Keith may not be able to physically go to the polls himself, we went to the web once again in search of a way to ensure he gets to vote. I entered the search term "absentee ballot travis county texas" and was directed to http://www.co.travis.tx.us/county_clerk/election/pdfs/fpca.pdf. On the form, there are only 3 acceptable reasons for an absentee vote:
- A member of the uniformed services or merchant marine on active duty, or an eligible spouse or dependent;
- A U.S. citizen residing outside the U.S. temporarily; or
- A U.S. citizen residing outside the U.S. indefinitely.
Keith is none of these unless you want to get philosophical and claim that he's 'outside the U.S. mainstream temporarily. (I picture the elections folks in the government stating "we are not amused" in unision, lol).
I then went to the Travis County website and after sorting through several pages discovered that he doesn't need an absentee ballot at all. He needs an "Application for Ballot by Mail" which must be submitted by mail (duh!) not earlier than the 60th day before the election and not later than the 7th day before the election. You have four categories on this one:
- 65 years of age or older
- Confinement in jail (!)
- Expected absence from the county
So, happily, Keith will get to vote. However I wonder about all the folks unexpectedly residing outside their normal life who will not get to vote. Are hospitals aware of the procedure? Do they have copies of the application for patients to use? I don't know how many people even care about this issue, but to have even one vote cancelled simply because of access to the correct paperwork is reason enough to formalize a process guaranteeing the right to vote.
Sunday, September 7, 2008
We will be eternally grateful that Keith was accepted into the Medicare program on January 1, 2008. Knowing that the costs were covered took some of the stress out of the 3-1/2 month hospital stay. We are also grateful that we had some time in the hospital prior to returning home to train with the respiratory therapists so we could handle the new duties when Keith moved home with the ventilator and trache. We were fortunate that Walgreen's Home Healthcare is the provider contracted to take care of the post-hospital needs. So, without a doubt, the government-managed Medicare fulfilled its purpose in regard to the acute healthcare issues Keith has experienced this year. However, in this phase of healing, when Keith's health needs have been recategorized as chronic, Medicare has transformed into Medicare(less).
One of the most important parts of this healing process is getting Keith back into his pre-hospital life. In that life he engaged with the world daily, he did not hang out in bed for days at a time. Because Medicare will only cover a manual lift, he can only get out of bed when one of his male attendants is here. This is because the process of using the manual lift requires quite a bit of upper body strength, which is not something that most female attendants have. We have requested an electronic lift, which is easily managed by one person and is safer for both Keith and his attendants. Unfortunately, Medicare considers this an unnecessary expense and does not pay for the lift. This forces Keith to be confined to bed and allows him experience the world second hand through me, his caregivers, visitors, the internet and the television. So we have leveraged all of those elements to spread the word about Keith's progress and get the world engaged with him. Although his physical movement is still limited by the lack of an electronic lift, he has been able to reposition himself as an activist and is back to engaging with people near and far.
Lesson One: Insurance does the bare minimum to keep you alive, but does not allow you to truly live. If you want a full life, you have to fill it!
We were recently informed that Medicare had determined that the inner cannula on Keith's trache only needed to be changed every three days, rather than every day as we had been instructed to do at the hospital. (The inner cannula fits in the trache and is the is the first line of defense against infection.) We didn't find this out from Medicare, we found this out when our Walgreen's representative dropped off supplies last week and we only had one box of replacement cannulas instead of three. Naturally, it was disconcerting to discover that Medicare was reducing support for something that we had been told was vital to Keith's good health. After conferring with Keith's doctor, we decided on a workable compromise and the inner cannulas will be changed every other day. Medicare will cover one box and Walgreen's will sell us the 2nd box at their cost. It's an additional expense for us, but well worth it.
Lesson Two: Medicare does not service individuals, they serve groups. You have to do the work to make the plan work for you.
Okay, those are the lessons for tonight. No doubt there will be more, after all, tomorrow is Monday and government is back in session!
Friday, September 5, 2008
I found this video yesterday and it struck me as a strong reminder that community begins with one person working to make a difference. I hope you enjoy it and pass it on:
Thursday, September 4, 2008
As the primary caregiver for my husband Keith, I am appalled at the glorification of caretaking by a woman who has a whole network of people who are taking care of those 5 kids. It is a daily struggle to manage our home, the attendants, Keith's business life, my business life and, oh yeah, my identity beyond all that, a woman named Ruth who has had the same chipped nailpolish on her nails for the last few weeks. (It's not a fashion statement, it's a testament to the fact I've got other more pressing uses for my time.) Wow, I just counted up my responsibilities...looks like I've got 5 kids too. However, I don't have a whole state at my disposal and I certainly don't have national support for my work.
Without the Community Choice Act, none of us will.
John T. James, Ph.D. created the site Patient Safety America as a result of his son Alex's death 5 years at the age of 19 ago due to uninformed, careless, and unethical care by cardiologists at a hospital in central Texas in the late summer of 2002. You can read the full story here. He has written a book called "A Sea of Broken Hearts" sharing his experience as a lesson to others. It is a journey of heartbreaking mystery and discovery as a father pieces together the events that led to the death of his 19-year old son, despite extensive evaluation by a "team" of cardiologists. That personal struggle opens into a broad-ranging examination of our profit-driven health care system. The story concludes with an appeal for ten patient's rights to protect us all before we personally encounter the dangers of our health care system.
The most painful and shocking sentence in his story is that the Texas Medical Board, under the direction of Dr. Donald Patrick determined that my son's care exceeded the standard of care in Texas. I think this says a lot about the standard of care in Texas.
I hope you get a chance to check out his site, read his story and join his cause.
Wednesday, September 3, 2008
My name is Keith Hogan and I am 43 years old. I was born with a genetic disease known as Spinal Muscular Atrophy Type 2. I also have severe scoliosis and respiratory problems. I have lived with these conditions my entire life & I've never been able to walk. Over time, I have lost the ability to use my arms. You can see more about me here: http://www.youtube.com/watch?v=1S9D8y89GM8.
On 2/18/08 I was hospitalized due to pneumonia & chronic respiratory failure. Within a week of being admitted, I had an emergency intubation, received a tracheotomy & was put on a ventilator. I had several episodes that brought me close to death. I was finally released from the hospital to move back home on 5/27/08. I have continued to recuperate but the medical expenses not covered by Medicare & the extended coverage I purchased through Humana are outstripping my financial capacity to pay for the level of care I need. I find myself in a large & growing group of people who have too much money or assets to qualify for the benefits they need, but not enough personal financial resources to pay for the care they need.
At the present time many potentially productive members of society are being warehoused in nursing homes which are funded by Federal dollars, little of which is spent on quality patient care. This can be changed by the Community Choice Act which is based on the concept that the funding follows the patient, thereby empowering the individual.
I have come to understand how absolutely flawed the entire healthcare industry in the United States has become. I believe that ineptitude, greed & systemic corruption brought us to this state. America can & must do better. The unarticulated public policy of impoverishing people with disabilities, who might otherwise be a productive part of society, must be abolished. This is not just a healthcare issue. For people with disabilities, it is a matter of human rights.
Tuesday, September 2, 2008
Since our sojourn into the healthcare maze, we have found one piece of legislation that has given us a bit of hope that lights the way. You may have heard Keith and I refer to the Community Choice Act on a number of occasions. I thought it would be helpful to share the information here as well as give you a quick link you can use to tell your elected officials of the vital importance of this legislation if we want to be able to live indepenent lives to the best of our abilities. Keith may be the first person you know who personalizes this need, but I am quite sure he won't be the last.
For decades, people with disabilities, both old and young, have wanted alternatives to nursing homes and other institutions when they need long term services. Our long term care system has a heavy institutional bias. Every state that receives Medicaid MUST provide nursing home services, but community based services are optional. Sixty seven (67%) percent of Medicaid long term care dollars pay for institutional services, while the remaining thirty three (33%) must cover all the community based waivers, optional programs, etc.
Families are in crisis. When support services are needed there are no real choices in the community. Whether a child is born with a disability, an adult has a traumatic injury or a person becomes disabled through the aging process, they overwhelmingly wan t their attendant services provided in their own homes, not nursing homes or other large institutions. People with disabilities and their families will no longer tolerate being forced into selecting institutions. It's time for Real Choice.
The Community Choice Act provides an alternative and will fundamentally change our long term care system and the institutional bias that now exists. Building on the Money Follows the Person concept, the two million Americans currently residing in nursing homes and other institutions would have a choice. In addition, people would not be forced into institutions in order to get out on community services; once they are deemed eligible for the institutional services, people with disabilities and their families will be able to choose where and how they receive services. Instead of making a new entitlement, the Community Choice Act, makes the existing entitlement more flexible.
The Community Choice Act establishes a national program of community-based attendant services and supports for people with disabilities, regardless of age or disability. This bill would allow the dollars to follow the person, and allow eligible individuals, or their representatives, to choose where they would receive services and supports. Any individual who is entitled to nursing home or other institutional services will now be able to choose where and how these services are provided.
The hematologist that Keith saw in the hospital is not in his Humana/Medicare provider network. When we called for an appointment, the cheerful woman on the phone told us that the first $10,000 in expenses was our responsibility. Naturally, our next call was to Humana/Medicare to find a provider in the network.
Humana/Medicare gave us the names of several doctors in network, we chose the ones closest to Keith's primary physician and called for an appointment. The cheerful woman who answered the phone asked that we have Keith's records sent over before any appointment could be set, once she had those records she would call us to schedule the appointment. We immediately called Keith's primary physician with the request and were told it would be taken care of the next day.
About a week later, we realized that there had been no phone call so we followed up with Keith's doctor who assured us that the files had been transferred. We then called the hematologist's office who told us the person in charge of that was out, they'd check and call back.
Another week passes.
Another call to Keith's primary physician's office, more reassurances, ball back in the hematologist's court.
Another week passes.
I spoke with Keith's primary physician today and he said he'd check on it. A few minutes later his office manager called and said the doctors we had selected did not accept Humana/Medicare insurance. I called her back, told her that we got those recommendations directly from Humana/Medicare. She hesitated for a moment and, as if she was telling me a state secret, said that those two doctors were joining the practice of the original hematologist who saw Keith in the hospital. (Thus forcing us back in the position of having to pay the first $10,000 in expenses if we chose to make an appointment with them.)
I was appalled. If we had been told a month ago that these doctors were not going to be accessible to do the job, we could have made an appointment with another of the in-network doctors. In my estimation, they had knowingly continued to delay the appointment citing paperwork and blaming anyone who wasn't on the phone so that this merger could occur and they wouldn't have to deal with Medicare patients like Keith.
Fortunately, Keith is of hardy stock and is hardly wasting away from anemia. However, if this need was so urgent in the hospital that he was given direct hemoglobin and iron transfusions to strengthen his red blood cell count, why the hell was this appointment given no urgency here in the 'real world'? How are we expected to trust our doctors when the most urgent question is "how are you going to pay for this?" when "this" can't even be proven to be a problem that we as patients should give any urgency to at all? We are fortunate in that Keith & I are very resourceful, able to ask questions, and find alternatives. However, as Keith, who is a great poker player says, it's hard to win the game with the deck stacked (and re-stacked) against you.
It has been just about a month and we still haven't gotten an appointment set. So, the ring cycle begins again, and we will begin calling the next bunch of doctors and trying to get them to care. One thing I am sure of is that a cheerful woman will answer the phone
Monday, September 1, 2008
The whole holiday has confused me ever since I was a kid. I grew up in Texas where there are no labor unions so we didn't have the parades or other indicators of the meaning of the holiday that might be more apparent to me. My confusion also might be tied to the fact I grew up in a family of entrepreneurs and otherwise creative thinkers and observed that work was a 7 day/week opportunity.
While that childhood didn't prepare me for holidays, it certainly prepared me only too well for work. Not just the timeclock driven work that is at the root of this holiday, but the 24/7 labors of love such as the work that Keith and I have taken on as we have committed to bringing him back to optimal health.
When we first arrived back home from the hospital, the work of managing his trache, the ventilator and medications seemed quite daunting. It became quickly apparant that we could handle all that and soon it developed its own rhythm. The bigger work that has emerged is understanding and taming the many-headed hydra known as the U.S. healthcare system. Believe me, this was not our original plan for the first year of married life. However, some are borne to seemlingly daunting tasks, others (like us) have them thrust upon them.
As we've researched the good, bad and ugly of the beast, we have been heartened to discover some amazing folks along the way. The first is Dr. Julia A. Hallisy who has written a book called The Empowered Patient which is a compendium of action steps and strategies for patients. She directed us to Lisa Lindell in Houston Texas who has written the book 108 Days about her experience keeping her husband alive after a month-long hospital stay turned into a 108 day odyssey through the healthcare maze. Dr. Hallisy also strongly recommended that we read the book Who Killed Health Care? written by Dr. Regina Herzlinger since it offers a real-world, consumer-driven solution to the ailing U.S. healthcare system.
Within those three books, we have the complete value chain of knowledge necessary to do our work. Dr. Hallisy tells you how to be a better patient; Lisa Lindell demonstrates how to be an advocate; and Dr. Herzlinger provides a straightforward plan for utilizing those patients and advocates to reinvent the system.
Now, I just need to find the time to read the books, LOL.